The Opportunity

• Provide Outcomes Help Desk support for Workforce and  Disability Employment
• Deliver expert advice on claims processing to relevant Site team members
• Effectively communicate changes in claims processing practices and procedures to the relevant Site team members
• Collection of evidence, administration and support to internal audit, Departmental Monitoring visit and Program Assurance activitie
• Contribution to Quality Assurance functions and the overall quality framework
• Seeks out and acts on feedback from the greater business in relation to improvements that can be made within the centralised claiming function
• Takes the initiative to keep informed of any new and upcoming changes to Departmental contracts

About you

• Reliable, responsible and highly professional in all aspects
• Strong attention to detail
• Ability to develop strong working relationships with key stakeholders
• Flexibility to changing priorities and working quickly, effectively and autonomously under challenging time demands
• Outcome focussed and goal orientated
• Ability to interpret and apply associated guidelines and procedures

Key Skills

• Exceptional communication (oral & written), negotiation and interpersonal skills
• Excellent organisational and analytical skills
• Effective positive problem solving and conflict resolution skills
• Computer skills – Advanced Word, Excel, Internet & email
• Ability to adapt to using diverse computer systems quickly. 

Benefits

• Gender neutral paid parental leave of 12 weeks
• Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
• 5 weeks annual leave after 3 years’ service
• Access to long service leave after 5 years’ service
• Extensive leave provisions including domestic abuse, community service, study leave
• Ability to purchase or cash out annual leave
• Education assistance and study leave
• Flexible working arrangements
• Proven career development and promotion opportunities

Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

Next steps

If you have a passion for helping people please click "apply" to find out more about the role.  If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au
before you submit your application.