Permanent Full-Time Phone Based Job Coach - Eight Mile Plains Qld

At MAX we will support you in your journey as you embark on a customer service career that sees you contributing to your community.

This full time role will see you as part of a team that provides support and assistance to MAX employment customers. 

You would be joining a team:

• Which is diverse, supportive and respectful
• Where knowledge, ideas and enthusiasm are well received
• Where your colleagues are passionate about providing exceptional service and delivery to their stakeholders

The opportunity

• Work in a supportive, fun and productive team in a unique customer service role
• Be able to provide the right information, tools and advice to support people
• Deal with a range of enquires creating variety in your day
• Learn about employment services and contribute to making a difference in someone's life

About you

• Have a genuine interest in people and be able to listen actively and provide advice
• Use your ability to talk to a range of people to build trust and rapport with our customers
• A team player who has initiative and is committed to achieving results
• You are a natural at customer service with both internal and external customers 
• Be able to maintain composure and focus on achieving objectives
• Hold a current Working with Children check or willingness to obtain one

More than just a salary!

• “Purple Perks” Discounts from a large number of well-known retail /travel and adventure companies for MAX Staff 
• Opportunity to grow and develop through training and leadership support 
• Move from 4 weeks to 5 weeks annual leave after 3 years’ service
• Access to our EAP for both you and your family
• Cash out or purchase annual leave to suit your needs
• Access to long service leave after 5 years’ service
• Gender neutral paid parental leave of 12 weeks
• Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
• Extensive leave provisions including domestic, community service and study leave
• Education assistance and study leave.

Next steps - Apply now!

MAX is committed to providing safe working conditions for our staff. If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au before you submit your application.

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What sort of organisation are we? 

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. 

Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

To view a copy of the position description:

PD - Placement Consultant CST