• Hybrid working supported
• Competitive salary and supportive team culture
• Rewarding project delivery 

About MAX 

MAX Solutions is a national organisation that delivers employment, health and training services. We deliver proven solutions to support individuals; business and the Australian Government achieve outcomes that benefit the community. We are an industry leader focused on innovation for improved performance and results. We work hard to give every person, every chance. We are empowered to achieve our goals. Come and discover the MAX way – so different to where you have been! 

About the opportunity 

Step into a rewarding leadership role and play a pivotal role in MAX Solutions technology environment. 

• Provide leadership and strategic direction, establishing a clear vision for infrastructure services that aligns with business needs and IT strategy, leading a skilled team to success.
• Develop and foster strong business relationships and collaborate with vendors to ensure efficient service delivery.  
• Develop, configure, maintain, support, and optimise all new and existing network hardware, software, and communication links.  
• Responsible for cloud, data centre, security systems, telephony and other electronic infrastructure.  
• Manage service risks and security requirements, escalating issues as necessary and developing tactical and strategic remediation plans.

About you 

• Proactive and hands-on leader with demonstrated experience working in a high-pressure, fast-paced, collaborative environment.
• Ability to think outside the box to solve problems and deliver solutions.
• Strong communication skills and exceptional customer-centric focus.
• Demonstrated technical and managerial experience in a complex Infrastructure or Technology environment – exceptional knowledge of service delivery as well as successful service level agreement accomplishments.
• Degree in Management, business, Information Technology or relevant field.
• ITIL Qualifications.
• ITSM System/Ticket management experience (e.g., ServiceNow, Jira).
• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, MS Exchange, Core Switching/Routing, SSL/IPSec, SAN, Virtualisation, Business Continuity, Disaster Recovery 
• Hold or have the ability to obtain a current Police Clearance and Working with Children Check.
• Australian Citizen or permanent resident.

Diversity and Inclusion 

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company. 

At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.  

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices. 

Next steps 

If you have a passion for helping people please click "apply" to find out more about the role.  If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au before you submit your application.