Outcome Tracker DES

Job Locations AU-QLD-Eight Mile Plains | AU-WA-Perth
Requisition ID
# of Openings
Job Function
Customer service
Job Schedule
Temporary Full-Time






The role of an Outcome Tracker is to ensure that once our customers have commenced into paid employment they are given every opportunity to continue in ongoing sustainable employment.


Your role will be to obtain evidence to support employment and liaise with operational staff and management to pre-empt the need for any intervention or assistance.



  • Track outcomes of customers
  • Implement intervention strategies when a customer is at risk of losing employment or has lost employment 
  • Interpret and maximise outcomes 
  • Work closely with management and operational staff to ensure outcome targets are met
  • Be part of a like-minded team within a large national company
  • Future career opportunities within MAX


About you

  • Industry experience advantageous
  • Strong communication and relationship building skills
  • Ability to overcome objections
  • Customer service guru 
  • Solutions focused 
  • People person that works well in a team environment
  • Hold a current Working with Children/Vulnerable People Card or willing to obtain one.
  • QLD - Blue Card ( you will be required to obtain a Blue Card prior to being offered employment and reimbursement provided on commencement if successful


Diversity and Inclusion


We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.


At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

Next steps

If you have a passion for helping people please click "apply" to find out more about the role.  If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email
before you submit your application.


For a copy of the position description:


PD - Outcome Tracker


Please note: Under the MAX Solutions Mandatory Vaccination Policyall new employees of MAX Solutions must be fully vaccinated with an Approved COVID-19 Vaccine (or approved medical exemption) and provide Evidence of Vaccination/Exemption as part of our application and job offer process.



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