Activity Management Field Officer

Job Locations AU-QLD-Cairns
Requisition ID
# of Openings
Job Function
Customer service
Job Schedule
Permanent Full-Time



Activity Management Field Officer (Previously known as "Work for the Dole Officer") - Cairns, QLD


Support our customers through a range of Work for the Dole activities to meet mandatory Activity Requirements.


This could include community based work to gain new experience supporting not for profit organisations, volunteer work and certain study opportunities.


Your ability to guide, communicate and support customers will be highly regarded as you foster positive relationships.


Your role:

  • Foster and develop strong relationships that lead to quality activities that meet the needs of our customers
  • Work closely and collaboratively with MAX operational sites, other WorkForce Australia Providers and establish community networks and projects that deliver the program objectives
  • Develop and negotiate project proposals, contracts, and agreements appropriate to self-sourced activities
  • Identify potential host organisations that can offer Individual/ group placements that meet the demands of the region

Would this describe you?

  • High level interpersonal, negotiation and organisational skills with strong written and verbal communication
  • Work autonomously
  • Outcome focused and resilient, can-do attitude
  • Ability to quickly build effective and positive working relationships with various stakeholders - employers / community groups
  • Strong positive problem solving and conflict resolution skills
  • Understanding of risk management approaches
  • Be able to obtain a registered myGOVID name prior to commencing employment
  • Hold or have the ability to obtain a current Police Clearance and Working with Children Check.

What's needed for this role...

  • Experience in a similar role and/or in business development and account management
  • Highly capable in negotiating business solutions with external providers
  • Excellent administration skills 

More than just a salary! 

  • “Purple Perks” Discounts from a large number of well-known retail /travel and adventure companies for MAX Staff 
  • EAP program available for yourself and your family
  • Opportunity to grow and develop through training and leadership support 
  • Move from 4 weeks to 5 weeks annual leave after 3 years service
  • Cash out of purchase annual leave to suit your needs 
  • Access to long service leave after 5 years’ service
  • Gender neutral paid parental leave of 12 weeks
  • Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
  • Extensive leave provisions including community service, study leave and domestic
  • Education assistance and study leave.


Next steps - Apply now!

If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email before you submit your application.



Diversity and Inclusion


We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.


At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.


To view the position description click the link below:


PD - Activity Management Field Officer







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