Partnership Manager

Job Locations AU-QLD-Townsville
Requisition ID
# of Openings
Job Function
Hidden (29161)
Job Schedule
Permanent Full-Time

Project/Position Introduction


MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.


To manage, and develop relationships with employers (either State based or National employers as identified by the National Partnership Manager and directed by the EBC Manager) in order to build real partnerships and deliver quality opportunities for our job-seeking customers. Enabling successful employment service programme delivery by achieving agreed objectives in line with employer specific, and wider business plans.


To target, and engage prospect employers within a defined sector(s)/geography, to identify new business opportunities for Max Employment. To develop new relationships to a point where and if appropriate they can be passed over to a National Partnership Manager in order to manage and develop a long-term employer partnership.



  • To develop and maintain multi stakeholder relationships with employers within an agreed sector(s) to ensure agreed levels of appropriate opportunities for MAX Employment and other specialist partners are achieved:
    • Maintain strong relationships with the National Partnership Managers, join negotiations at an agreed stage to gain a strong knowledge of employer opportunities and delivery expectations
    • Work with employers to establish and agree KPI’s/SLA’s and account plans
    • Work with employers to agree any specialist recruitment pathways, designing and agreeing any relevant processes, toolkits
    • Have accountability for delivery of agreed plans and the incremental growth in volume, quality and conversion rates of employment opportunities
  • Identify new potential areas of growth within employers, where necessary working with the National Employer Engagement team to achieve success
  • Work with the National Partnership Managers to ensure there is a strong understanding of the employer requirements. Fully understand agreed processes, and have access to the required toolkits for agreed programmes
  • Deliver on the operational requirements of the employer by:
    • Providing colleagues with a clear vacancy brief and screening criteria
    • Identify suitable candidates following colleague delivered initial screening
    • Establish a framework for Post Placement Support for delivery by operational colleagues
  • Maintain a strong working relationship with all stakeholders (including PCs, Employer Champions, BMs and RMs) to ensure vacancies are actioned and filled in a timely manor
  • Provide feedback to the National Partnership Managers, review plans where required and identify challenges and resolve any issues that arise
  • Ensure accurate reporting of all activity and output by:
    • Provide accurate reports to employer partners at agreed timescales to include information on all key KPI indicators
    • Capture all actual and planned activity using the CRM system
    • Ensuring all other systems are kept fully up to date (e.g. Max Connect) to provide accurate recording of national/sector performance
  • Communicate with job seekers in a professional manner as per MAX Employment quality standards
  • Conduct administrative activities consistent with Employment Services contractual and legislative requirements, and MAX Employment philosophy and quality standards
  • Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures
  • Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.


Personal Attributes


  • Customer focused with a strong commitment to customer care
  • Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
  • Ability to think strategically, with an analytical and creative approach to problem solving
  • Be tactful and articulate
  • Be able to act quickly and decisively
  • Exceptional organisational skills.


Key Skills


  • Significant experience of delivering successful plans to agreed timescales 
  • Demonstrable experience of managing customer relationships
  • Demonstrable experience of achieving and exceeding targets 
  • Extensive experience of customer relationship development within specific sectors
  • Experience in maintaining long term, multi stakeholder relationships with employer partners.


Required Experience


  • Experience in interview, job matching and assessment procedures
  • Experience working with special needs groups such as people with a disability, non-English speaking background, drug and alcohol dependency, homelessness, domestic violence and psychological disorders is desirable
  • Previous experience in sales and/or business development in a customer-facing environment is essential.
  • We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and wellbeing. Our induction and training will provide you an understanding of these principles, including having an understanding of children’s developmental needs and culturally safe practices.


Diversity and Inclusion


At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where Employee differences such as gender, age, culture, disability and religion are valued.


MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.


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