Outcome Tracker

Job Locations AU-WA-Osborne Park
Requisition ID
# of Openings
Job Function
Customer service
Job Schedule
Full time or Part time






The role of an Outcome Tracker is to ensure that once our customers have commenced into paid employment they are given every opportunity to continue in ongoing sustainable employment.


Your role will be to obtain evidence to support employment and liaise with operational staff and management to pre-empt the need for any intervention or assistance.



  • Track outcomes of customers
  • Implement intervention strategies when a customer is at risk of losing employment or has lost employment 
  • Interpret and maximise outcomes 
  • Work closely with management and operational staff to ensure outcome targets are met
  • Be part of a like-minded team within a large national company
  • Future career opportunities within MAX

About you

  • Industry experience advantageous
  • Strong communication and relationship building skills
  • Ability to overcome objections
  • Customer service guru 
  • Solutions focused 
  • People person that works well in a team environment
  • Hold a current Working with Children/Vulnerable People Card or willing to obtain one.


  • Gender neutral paid parental leave of 12 weeks
  • Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
  • 5 weeks annual leave after 3 years service
  • Access to long service leave after 5 years service
  • Extensive leave provisions including domestic abuse, community service, study leave
  • Ability to purchase or cash our annual leave
  • Education assistance and study leave
  • Flexible working arrangements
  • Proven career development and promotion opportunities

Diversity and Inclusion:

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.


At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 


We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

Next steps:

Please click "Apply for this job" to find out more about the role. MAX is committed to providing safe working conditions for our staff. If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email before you submit your application.


For a copy of the position description:


PD - Outcome Tracker


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