• Placement Consultant

    Job Locations AU-QLD-Nundah
    Posted Date 1 month ago(16/12/2018 7:34 PM)
    Requisition ID
    # of Openings
    Job Function
    Customer service
    Job Schedule
    Temporary Full-Time
  • Project/Position Introduction

    MAX Employment provides integral solutions through employment, health and training services. With the belief that a job can change a person’s life; we empower job seekers and connect them to support, opportunities and sustainable employment. We work closely with employers and community partners to provide job seekers with a strong foundation for success.


    Proven by our recent success MAX Employment continues to grow and increase its services providing assistance to job seekers nationwide. We are ready for a fresh approach in Employment Services and extending the invitation to you as a high performer and high achiever to be excited with our job seekers in creating a better world for all.


    Position Overview


    The Placement Consultant Level 1 is responsible for ensuring efficient and effective delivery of assistance and advice to MAX Employment job seekers who are fully eligible for Employment Services support.


    In addition to the above duties, as a Placement Consultant Level 2, you will be able to handle more complex cases and job seeker servicing functions.  You will operate at a higher skill level, and may have supervisory responsibilities.


    Incumbents may be required to focus on one aspect or perform a variety of activities listed under Key Responsibilities during the course of their employment.


    Manage Caseload

    • Interview job seekers, arrange ongoing training and development activities, and monitor job seeker’s attendance at appointments and participation in activities
    • Manages the job seeker and ensure the right assistance from other team members and partners
    • Collaboratively develop and review job seeker Job Plans
    • Liaise with external service providers
    • Arrange concurrent servicing where possible
    • Monitor job seeker progress in employment and education
    • Coordinate and monitor effectiveness of support
    • Ensure all KPI’s are met including targets, outcomes, claims and all service requirements
    • Interview new MAX Employment job seekers and assessing their need for ongoing training and development needs that meet the skills and labour needs of employers
    • Confirm the job seeker’s eligibility for service, confirming their identity and explaining the services that MAX Employment will deliver
    • Monitor job seeker’s attendance at appointments and participation in activities such as education, training and work experience
    • Ensure that job seeker file case notes and all other documentation are relevant, and in line with the minimum contractual standards
    • Conduct administrative activities consistent with Employment Services contractual and legislative requirements, and MAX Employment philosophy and quality standards.


    Employer Liaison/ Reverse Marketing

    • Identify and act on employment opportunities for job seekers through liaison and negotiation with Companies, Industry and Community organisations.
    • Negotiate employment opportunities with employers and promoting job seekers for vacancies
    • Promote MAX Employment services and maintaining a high profile and professional company image
    • Source suitable job seekers for referral to job vacancies and build effective business relationships with employers
    • Manage active vacancies generated by either the Account Manager or via direct employer listing
    • Undertake an effective screening and shortlisting process by understanding the vacancy requirements and matching the most suitable job seekers by reviewing the job seekers ‘person job fit’ profile, resume, experience and overall suitability to the vacancy
    • Provide selected shortlisted job seekers (including candidate overview as required) to the employer and update relevant stake holders (Account Manager, Vacancy Champion, EBC Manager)
    • Support the interview process with the employer and the job seeker/s and follow up and communicate the outcome providing interview feedback to the stakeholders as required
    • Manage all administration associated with the vacancy within MAX Connect, ESS and Sales Force.


    Job Seeker Training

    • Assist job seekers to obtain sustainable employment by placing them into appropriate education, training, work experience activities, or other interventions
    • Review the job seeker’s progress towards overcoming identified vocational and non-vocational vulnerabilities
    • Facilitate job seeker training as directed by the Business Manager
    • Complete diary attendance records in ESS.



    • Participate in professional development and training as required
    • Participate in MAX Employment meetings and functions as required
    • Greet and assist job seekers in a professional manner as per MAX Employment quality standards
    • Ensure all job seeker documents and expenditure is correctly recorded in Docushare
    • Liaise with local Centrelink offices to facilitate positive and effective relationships
    • Any other duties as directed.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    Personal Attributes


    • High level of interpersonal communication and organisational skills
    • You should possess an empathetic approach to your job seeker, and be able to build trust and rapport with the most disadvantaged of job seekers
    • You will be a team player, with a demonstrated ability to show initiative, who will professionally and ethically represent the organisation
    • You must be a flexible, outcome focused individual possessing a can-do attitude.


    Key Skills


    • Awareness of vulnerabilities to employment and effects of unemployment
    • Excellent organisational skills
    • Advanced communication, interpersonal and negotiation skills
    • Effective, positive problem solving and conflict resolution skills
    • Commercial and labour trends awareness
    • Knowledge of relevant legislation including Anti-discrimination, Equal Employment Opportunity, Workplace Health and Safety, Privacy and Freedom of Information
    • You will be a mature minded individual with a high level of interpersonal communication and organisational skills
    • You should possess an empathetic approach to your job seeker, and be able to build trust and rapport with the most disadvantaged of job seekers
    • You must be able to demonstrate efficient and effective strategies to positively assist both the candidate and employer in collaboration with the Account Manager to secure a successful outcome for filled vacancies
    • Team player, with a demonstrated ability to show initiative, who will professionally and ethically represent the organisation
    • Flexible, outcome focused individual possessing a can-do attitude
    • Computer skills – Intermediate Word, Excel, Access, Internet & Email.

    EEO Statement

    At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where Employee differences such as gender, age, culture, disability and religion are valued.

    MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.


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