MAXIMUS

  • ParentsNext Consultant

    Job Locations AU-NSW-Mt Druitt | AU-NSW-Parramatta | AU-NSW-Blacktown
    Posted Date 3 days ago(14/1/2019 1:16 AM)
    Requisition ID
    2018-36004
    # of Openings
    1
    Job Function
    Customer service
    Job Schedule
    Permanent Full-Time
  • Project/Position Introduction

    MAX Employment provides integral solutions through employment, health and training services. With the belief that a job can change a person’s life; we empower job seekers and connect them to support, opportunities and sustainable employment. We work closely with employers and community partners to provide job seekers with a strong foundation for success.

     

    Proven by our recent success MAX Employment continues to grow and increase its services providing assistance to job seekers nationwide. We are ready for a fresh approach in Employment Services and extending the invitation to you as a high performer and high achiever to be excited with our job seekers in creating a better world for all.

    Overview

    The ParentsNext Consultant assists disadvantaged parents, at risk of long-term unemployment, prepare for their return to work, by the time their youngest child starts school. This  includes identifying individual education and employment goals and early intervention assistance, through participation in activities, to help parents achieve their goals and overcome barriers to employment. 

    Responsibilities

    • Create a welcoming environment for parents and their children 
    • Explain the objectives of the ParentsNext program and participant obligations 
    • Conduct assessments using the Job Seeker Screening Instrument to identify work readiness and barriers 
    • Conduct work readiness assessments  
    • Collaboratively develop Participation Plans with parents to identify short and long term education and  employment goals 
    • Provide career advice and labour market information on local employment and education opportunities 
    • Encourage and support early school leaver parents to undertake further education 
    • Identify existing experience, transferable skills and capabilities  
    • Identify gaps to be addressed, including training needs, to build work readiness and confidence 
    • Collaboratively identify strategies to meet individual needs using a holistic approach 
    • Create supported referral pathways for parents to access wraparound supports in response to the goals and barriers identified in their Participation Plan 
    • Engage participants in compulsory and voluntary activities to address vocational and non-vocational issues including skills gaps, training needs, health and well being 
    • Arrange, broker or deliver suitable activities which take into consideration individual needs and family circumstances 
    • Meet with parents face to face every three months 
    • Contact parents regularly to monitor participation in activities to ensure participation requirements are met, including confirming commencement, attendance and completion of activities, training and employment 
    • Use corrective actions to support parents meet their mutual obligation requirements, report and address breaches of the Targeted Compliance Framework and action suspensions and exits 
    • Connect parents to their family and/or local community to increase social connectivity and support networks 
    • Connect Aboriginal and Torres Strait Islander parents to their local community, land and family to build support networks 
    • Assist participants apply for jobs, develop and tailor CVs, prepare for interviews, understand employer expectations and to build employability skills 
    • Assist participants to access child care and JET Fee assistance 
    • Assist participants to understand and report earnings to Centrelink 
    • Approach employers to identify suitable employment opportunities for parents, including promoting wage subsidies and relocation assistance for eligible parents 
    • Provide post placement support to employers and parents ensure employment retention for at least 12 weeks 
    • Monitor local labour market developments to identify growth sectors and new job opportunities 
    • Identify and arrange opportunities to build skills and work readiness including work experience and volunteering 
    • Identify suitable local service providers and activities to address the needs of parents, and where required complete Activity Host agreements or risk assessments prior to service delivery  
    • Access the Participation Fund to purchase goods and services for eligible parents, in accordance with their needs and program guidelines 
    • Liaise an collaborate with all stakeholders including employment services, jobactive providers, Launch Into Work activity Providers  to connect participants into employment activities and pathways 
    • Complete, review and collate feedback surveys with parents and employers 
    • Participate in governance forums with staff, community service providers, training providers, employers and parents to design services, identify opportunities to improve, gaps in services and strategies to address these  
    • Work closely with Centrelink and referring agencies to encourage referrals and direct registrations 
    • Adhere to contractual guidelines, quality systems, policies and procedures 
    • Monitor participant progress whilst in employment and/or education and document this progression and any identified support requirements in collaboration with the participant and employer in the participation plan 
    • Comply with all WHS procedures to ensure a safe environment for staff, parents and their children 
    • Act as a role model by demonstrating safe work behaviours and reporting all accidents, incidents or near misses immediately 
    • Always consider the safety and well-being of children 
    • As a member of the team, work collaboratively, to ensure all contractual performance measures, requirements and KPIs are met 
    • Market and advocate for the ParentsNext program, it’s participants and opportunities for Parents in the workforce across all local avenues. 

    The Ideal Candidate will Possess the Following Additional Education and Experience

    Personal Attributes 

     

    • High level of interpersonal communication, organisational skills and commitment to customer service 
    • Ability to provide culturally sensitive and appropriate services in a respectful manner 
    • Empathetic approach, able to build trust and rapport   
    • Able to work as a member of a team, with a demonstrated ability to show initiative,  
    • Able to professionally and ethically represent the organisation  
    • Flexible, outcome focused individual with a can-do attitude 
    • Good attention to detail and commitment to adhering to program guidelines, policies and procedures. 

     

    Key Skills 

     

    • Excellent organisational skills 
    • Advanced communication, interpersonal and negotiation skills 
    • Able to build relationships with a range of local community organisations and employers 
    • Effective, positive problem solving and conflict resolution skills 
    • Good understanding, or ability to develop, of the local labour market, industries and occupation in demand 
    • Good understanding, or ability to develop, of Vocational Education and Training, including apprenticeship and traineeships 
    • Able to market services to potential participant, referral agencies and employers 
    • Knowledge of relevant legislation including Anti-discrimination, Equal Employment Opportunity, Workplace Health and Safety, Privacy and Freedom of Information 
    • Highly developed computer literacy skills. 

     

    Required Experience 

     

    • Demonstrated experience in delivering efficient, effective, tailored services to positively engage with clients, leading to positive and successful outcomes  
    • Demonstrated awareness of vulnerabilities and challenges faced by parents with young children seeking to  return to work, including parents who are Aboriginal and Torres Strait Islanders, migrants, refugees, ex-offenders, homeless, with mental or physical health conditions, addictions or who have experienced, trauma, abuse or family violence  
    • Knowledge and experience of case management practice from a strengths based, solution focused, child aware or trauma informed approach  
    • Ability to engage and build trusting relationships with parents  
    • Understanding of the local community and ability to partner and form relationships in response to the communities unique strengths and needs. 

     

    Qualifications/Requirements - Mandatory 

     

    • Hold or have the ability to obtain a Working with Vulnerable People or Children Check (or equivalent)  
    • Driver’s license as per relevant State or Territory authority. 

     

    Qualifications/Requirements – Preferred but not essential 

     

    • Relevant tertiary qualification or Certificate III or IV in Community Services, Disability, Employment Services or similar or ability to complete.  

    EEO Statement

    At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where Employee differences such as gender, age, culture, disability and religion are valued.

    MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.

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