MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.
As a member of the Support Team, the Service Desk Analyst is responsible for providing the link between Service Desk Officers and MAX Solutions Level 3 Support Teams.
The Service Desk Analyst will be the first point of escalation, ensuring quality information is delivered to internal teams and providing advanced troubleshooting and advice to Service Desk Officers. The Service Desk Analyst will monitor trends, handle problem tickets and liaise with members from each team to ensure adequate resolutions and high levels of customer service.
The Service Desk Analyst will be responsible for resolving escalated problems with users, participating and contributing to the Business and IT by implementing initiatives in line with IT management, ITIL, Security, Change Control, Support Requests and Administrative practises.
Qualifications/Requirements - Mandatory
Qualifications/Requirements – Preferred but not essential