• National Partnership Manager

    Job Locations AU-VIC-Dandenong
    Posted Date 2 weeks ago(5/11/2018 5:39 PM)
    Requisition ID
    # of Openings
    Job Function
    Operations Management
    Job Schedule
    Permanent Full-Time
  • Project/Position Introduction

    MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.


    Position Overview


    To target, develop and manage new and existing strategic relationships with national employers in order to build real partnerships and deliver quality opportunities for our job-seeking customers. Enabling successful employment service programme delivery by achieving agreed objectives in line with employer specific, and wider business plans.


    Key Responsibilities


    • To develop and maintain robust senior/board level relationships with national employers to ensure agreed levels of appropriate opportunities for MAX Employment and other specialist partners are achieved:
      • Maintain strong relationships within the Employer Engagement team, join negotiations at an agreed stage to gain a strong knowledge of employer opportunities and delivery expectations
      • Work with national employers to establish and agree National KPI’s/SLA’s and account plans
      • Work with national employers to agree any specialist recruitment pathways, designing and agreeing any relevant processes, toolkits
      • Have overall accountability for delivery of agreed national plans and the incremental growth in volume, quality and conversion rates of national employment opportunities
    • Identify new potential areas of growth within national employers, where necessary working with the Employer Engagement team to achieve success
    • Enable the Partnership Managers (EBC) to maximise opportunities within a set geographical area to meet and exceed their job entry targets by:
      • Communicate agreed SLA deliverables with Partnership Manager (EBC), confirm understanding and agree delivery plan for their geographical area
      • Provide foresight of opportunities to enable Partnership Manager (EBC) to plan their pipeline development
      • Work with Partnership Manager (EBC) to ensure they have a strong understanding of the employer requirements. Fully understand agreed processes, and have access to the required toolkits for agreed programmes
      • Agree a feedback loop with Partnership Manager (EBC) to review plan, identify challenges and resolve any issues that arise
    • Work with national employer partners to provide support around their overall CSR agenda:
      • Provide accurate information around any disability related enquiries
      • Agreed plan around staff development and joint working opportunities
      • Ensure that all national employers are aware of the full portfolio of products, and services on offer, enabling them to make use of them on a free/paid for basis
    • Ensure accurate reporting of all activity and output by:
      • Provide accurate reports to employer partners at agreed timescales to include information on all key KPI indicators
      • Capture all actual and planned activity using the CRM system
      • Ensuring all other systems are kept fully up to date (e. MAX Connect) to provide accurate recording of national/sector performance
    • Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures
    • Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    Personal Attributes


    • Customer focused with a strong commitment to customer care
    • Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
    • Ability to think strategically, with an analytical and creative approach to problem solving
    • Be tactful and articulate
    • Be able to act quickly and decisively
    • Exceptional organisational skills.


    Key Skills


    • Demonstrable influencing skills that promote commitment and action
    • Strong negotiation skills
    • Strong completer/finisher with the ability to plan and organise workloads and business plan to meet challenging targets and deadlines
    • Strong problem solving skills
    • Strong team player with a positive and flexible approach to both work and colleagues.


    Required Experience


    • Significant experience of delivering successful plans to agreed timescales
    • Demonstrable experience of managing complex national customer relationships
    • Demonstrable experience of achieving and exceeding targets
    • Extensive experience of customer relationship development within specific sectors
    • Experience in maintaining long term, senior level, multi stakeholder relationships with employer partners.

    EEO Statement

    At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where Employee differences such as gender, age, culture, disability and religion are valued.

    MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.


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