• CST Business Manager

    Job Locations AU-QLD-Springwood
    Posted Date 3 weeks ago(24/9/2018 2:56 AM)
    Requisition ID
    # of Openings
    Job Function
    Hidden (87375)
    Job Schedule
    Temporary Full-Time
    Contract Duration
    9 Month Contract
  • Project/Position Introduction

    MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.


    The purpose of the Client Services Team (CST) Business Manager is to support the implementation, effective delivery and meeting of key performance indicators of the centralised services delivered within the team. You will require extensive knowledge on the key deliverables of the jobactive programme including the technical aspects of the guidelines that enables sound delivery of the Compliance framework, attendance management and job seeker servicing requirements. Your role will be to provide guidance, support and direction to the operational staff.  The employee is expected to exercise a team leadership role and supervise and manage other employees of the service.



     Key Responsibilities

    • Ensuring all KPI’s of the designated operational team are met
    • Conducting jobactive service activities consistent with contractual and legislative requirements and MAX Employment philosophy and quality standards
    • Coordinating, scheduling and allocating staff to activities consistent with MAX Employment philosophy and quality standards
    • Providing a high quality service to all job seekers irrespective of their age, gender, race, culture, religion, disability or circumstance
    • Monitoring, auditing and ensuring all job seeker file case notes and all other documentation are relevant and exceed the minimum contractual standard
    • Maintaining and reporting performance statistics to the Operations Manager
    • Training and mentoring staff to ensure their performance exceeds minimum KPI standards
    • Conducting recruitment and selection activities in consultation with Human Resources and Operations Manager
    • Managing staff performance in consultation with the Operations Manager and Human Resources in line with the company’s performance management system
    • Acting as a key driver for information sharing, best practice ideas and efficiencies within the team
    • Promoting and fostering the development of strong relationships that lead to quality relationships between sites and the CST Operational Team
    • Promoting MAX Solutions services and maintaining a high profile and professional company image
    • Participating in professional development and training as required
    • Attending and participating in MAX Employment meetings and functions as required
    • Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures
    • Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately
    • Other duties as directed

    The Ideal Candidate will Possess the Following Additional Education and Experience


     Personal Attributes

    • Proven ability to inspire, motivate and mobilise a team of people to deliver exceptional outcomes
    • Demonstrated ability to build strong relations with key stakeholders
    • Ability to manage government contracts and ensure compliance and audits are completed
    • Possess positive communication, negotiating and influencing skills
    • Exceptional interpersonal , management and organisation skills
    • Strong leadership skills, with proven training, mentoring and coaching skills
    • Effective, resilient, positive problem solving and conflict resolution skills

    Key Skills


    • Ability to quickly build effective and positive working relationships with staff and various stakeholders
    • Advanced level of communication, interpersonal and negotiation skills
    • Highly capable in negotiating business solutions with all stakeholders
    • Strong positive problem solving and conflict resolution skills
    • Demonstrated ability to inspire, lead and manage a diverse work environment to achieve performance and financial targets with defined business guidelines and government contracts
    • A high level of business acumen, contractual knowledge and understanding of business principles
    • Demonstrated understanding of local labour market trends and skills shortages and creating opportunities to assist job seekers attain sustainable employment outcomes

    Required Experience


    • Knowledge of relevant legislation including Anti-discrimination
    • Experience in leading a diverse team across multiple functional areas
    • Experience in a similar role in a fast paced, customer focused environment


    • Business related qualifications are desired

    EEO Statement

    At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where Employee differences such as gender, age, culture, disability and religion are valued.

    MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.


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