• Organisational Effectiveness Manager

    Job Locations AU-QLD-Eight Mile Plains
    Posted Date 1 week ago(1 week ago)
    Requisition ID
    # of Openings
    Job Function
    Job Schedule
    Permanent Full-Time
  • Project/Position Introduction

    MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.


    The purpose of this role is to deliver high level organisational effectiveness and manage the supply and demand of learning. Driving manager effectiveness at ensuring learning transfer and application is key. The role is both strategic and operational and the incumbent shall work closely other HR Leads, members of the L&OD team and various Health and Operational Managers to ensure high quality, consistent outcomes are achieved.



     Key Responsibilities

    • Lead the L&D Partners in the performance of their roles, ensuring learning program effectiveness and transfer of knowledge is measured, reporting back to the business on activities
    • Utilise customer-centric design to deliver a diverse range of people solutions that build a high performance, customer-centric culture
    • Improve manager understanding of effective onboarding and the value of a learning culture
    • Identify areas for organisational improvement, and design and implement systems and processes that enhances the efficiency and effectiveness of the organisation
    • Support the organisation in a range of development tasks around cultural change, change management, succession planning, talent management and performance management
    • Drive organizational performance by embedding competencies
    • Act as a change champion to support the cultural transformation program
    • Manage the provision of risk of harm assessment training across the organisation, ensuring ethical delivery of facilitation, providing leadership coaching as required
    • Facilitate organisational and health related learning programs internally where appropriate
    • Work with the Senior Safety Business Partner and other key stakeholders to manage organisational responses to incidents and critical incidents
    • Work closely with the HR Business Partners and consult with key stakeholders across the organisation to determine learning needs or organisational risk areas and organise relevant interventions to build capability and embed in day-to-day service practice
    • Partner with internal Communications Team and subject matter experts to achieve desired outcomes
    • Work with others in L&OD to develop tools, assessments, online learning activities and projects
    • Maintain professional registration and engage in continuing professional development as required by relevant registration body (if required)
    • Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures
    • Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses

    The Ideal Candidate will Possess the Following Additional Education and Experience


    Personal Attributes 

    • A natural focus on details and wanting to solve problems
    • An ability to cope with ambiguity, change and variety
    • Passion for organisational effectiveness and the data required to help understand this
    • Pragmatism and practicality
    • Warmth, flexibility and calmness under pressure
    • Self-motivated, reliable and have personal and professional presence
    • Integrity
    • Business ethics and credibility.


    Key Skills

    •  The ability to establish immediate credibility with stakeholders to achieve goals through influence
    • The ability to both understand and relate to people from all different levels and backgrounds
    • High level program development and analysis skills
    • Strong project management skills
    • Proven ability to lead, inspire and motivate a team
    • An exceptional ability to develop and maintain results-focused stakeholder relationships
    • High level problem solving skills
    • Understanding and application of adult learning principles to design and implementation
    • Understanding of mentoring and coaching principles and processes
    • Demonstrated ability to monitor work progress and identify risks, and work effectively under pressure as part of a team
    • A superior level of interpersonal skills and the ability to contribute effectively to a team setting
    • Excellent computing skills, superior written skills, attention to detail and the ability to follow administration procedures with accuracy and efficiency
    • A demonstrated commitment to innovation, continuous improvement and personal and professional development, as well as contributions to the professional development of colleagues.


    Required Experience


    • Team leadership experience across multiple locations
    • 5 years previous experience in a similar environment and role
    • Experience managing multiple priorities and projects in a busy environment.

    Qualifications/Requirements - Mandatory


    • Tertiary qualifications in Psychology, Organisational Development, Human Resources (Mandatory)
    • Certificate IV in TAE (preferred)
    • Hold or have the ability to obtain a current Police Clearance and Working with Children Check.

    EEO Statement

    At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where
    Employee differences such as gender, age, culture, disability and religion are valued.

    MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.


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