• Compliance Officer - RTO

    Job Locations AU-QLD-Springwood
    Posted Date 2 weeks ago(5/8/2018 8:16 PM)
    Requisition ID
    # of Openings
    Job Function
    Quality Assurance
    Job Schedule
    Temporary Full-Time
    Contract Duration
    3 Month Contract
  • Project/Position Introduction

    MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.


    Position Overview


    This role will contribute to the development and general upkeep of requirements within the RTO’s Quality Assurance documentation system for compliance with the VET Quality Framework, Standards for Registered Training Organisations (RTOs) 2015 and other training contractual obligations. This position will involve coverage of a broad range of training services to ensure systemic systems and processes support compliance and quality of training services.  This role will assist with;


    • Maintenance and review of documentation relating to the RTO’s compliance with “Standards for Registered Training Organisations (RTOs) 2015”
    • Maintenance and review of documentation relating to specific training program contractual obligations
    • Participation in conducting internal full compliance audits and informal audits of RTO activities
    • Assistance in the collation of documentation and evidence for external compliance audits
    • Collaboration with internal stakeholders to ensure quality customer service and compliance.


    Key Responsibilities


    • Interpret and apply regulations, standards and acts
    • Participate in the review and revise the Quality Assurance documentation system ensuring that reviewed documents follow MAX Solutions Style Guide, are well written, user friendly and compliant with the VET Quality Framework and Standards for Registered Training Organisations
    • Maintain Trainers HR files by co-ordinating the completion and currency of Trainers’ Competency Matrices
    • Assist the Compliance and Audit Manager (RTO) with compliance monitoring and audits in accordance with the Compliance and Monitoring Framework (Training) including compiling reports with an accurate and comprehensive record of audit findings and areas of continuous improvement requirements                                                                                                  
    • Coach staff in relation to audit findings and assist with understanding compliance and requirements within the VET Quality Framework and Standards for Registered Training Organisations
    • Comply with all WHS procedures ensuring that team members, including volunteers and contractors, abide by all relevant health and safety procedures
    • Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    Personal Attributes


    • Positive team member
    • Actively support MAX Solutions purpose and values
    • Positively and constructively represent our organisation to external contacts at all opportunities
    • Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times 
    • Operate in line with MAX Solutions’ policies and practices (e.g. financial, HR, etc.)
    • Actively help ensure the health, safety and welfare of self and others working in the business
    • Follow reasonable directions given by the company in relation to Work Health and Safety
    • Driven; confident; organised; methodical; resilient.


    Key Skills


    • Comprehensive knowledge of Quality Standards and legislation including Standards for Registered Training Organisations (RTOs) 2015 and WHS
    • Ability to conduct audits, analyse information and identify systemic issues
    • Ability to apply critical thinking and problem solving skills to resolve system inefficiencies or gaps
    • Ability to prepare accurate reports and provide continuous improvement recommendations.
    • Advanced Microsoft Word skills
    • Intermediate Microsoft Excel skills
    • Excellent attention to detail and quality orientation
    • Demonstrated ability to prioritise and complete tasks within the allocated deadlines
    • Accurate data entry
    • Excellent people management skills.


    Required Experience


    • Demonstrated experience in compliance monitoring and audit
    • Demonstrated knowledge of Quality Standards and legislation including Standards for Registered Training Organisations (RTOs) 2015 and the VET Quality Framework.




    • Certificate IV in Training and Assessment or higher-level qualification.


    Highly Desirable

    • Diploma of Quality Auditing or relevant skill set
    • Demonstrated experience in the development of policy and procedures
    • Demonstrated experience in development of training and assessment strategies, trainer competency evaluation (trainer matrices review) and training and assessment resource mapping and validation.


    EEO Statement

    At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where Employee differences such as gender, age, culture, disability and religion are valued.

    MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.


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