• Project Officer – Employer Account Servicing Team

    Job Locations AU-QLD-Springwood
    Posted Date 1 month ago(13/7/2018 1:25 AM)
    Requisition ID
    # of Openings
    Job Function
    Operations Support
    Job Schedule
    Permanent Full-Time
  • Project/Position Introduction

    MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.


    Position Overview


    The Employer Accounts Servicing Team is responsible for supporting the Employer Engagement Team in the delivery of efficient and effective operations of high quality services across all areas of the MAX Solutions organisation nationally. Wage Subsidy administration, claims to the Department and other Government sources are the key functions of this role.


    This role is responsible for servicing national account Employers including validating placements, wage subsidy management and tracking placements to outcome.


    Key Responsibilties

    • Contributing to the various Employer Account Servicing Team daily tasks and overall risk mitigation for the broader organisation
    • Contributing to the maintenance and general upkeep of requirements within the quality assurance programs of ISO 9001:2008, National Standards for Disability Services, the Department of Employment’s Quality Assurance Framework and related areas
    • Conducting de-brief sessions with managers and staff to clearly communicate non-compliance with Departmental guidelines and MAX Employment policy and procedures, and practical steps to rectify identified issues
    • Provision of coaching to staff in relation to audit findings and exceptions detected throughout the audit process, with the view to assisting and improving the understanding of key compliance requirements
    • Assist in help desk functions with telephone and email enquiries ensuring that all matters are dealt with in a timely and efficient manner
    • Promoting MAX Solutions services and maintaining a high profile and professional company image
    • Contributing to the development and upgrade of Policy & Procedural guidelines and respective job aids for use by staff, for current and future contracts delivered by MAX Solutions and its various business units
    • Data entry in various systems including MAXORS, MAXTRAX, Fraedom and ESS
    • Participating in professional development and training as required
    • Approval of Wage Subsidy agreements and payments
    • Ensuring tracking process for Level 1 and 2 employers are completed
    • Other duties as directed
    • Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures
    • Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    Personal Attributes


    • Reliable, responsible and highly professional in all aspects
    • Strong attention to detail
    • Flexibility to changing priorities and working quickly, effectively and autonomously under challenging time demands with competing priorities
    • Outcome focussed and goal orientated.

    Key Skills



    • Excellent understanding of Employment Services Contractual requirements
    • Exceptional communication (oral & written), negotiation and interpersonal skills
    • Excellent organisational and analytical skills.
    • Effective, positive problem solving and conflict resolution skills
    • Knowledge of relevant legislation including Anti-discrimination, Equal Employment Opportunity, Occupational Health and Safety, Privacy and Freedom of Information
    • Computer skills – Advanced Word, Excel, Internet & email
    • ESS system or equivalent experience preferred.

    Required Experience


    • Internal Audit, Quality Assurance and related experience in quality systems and their delivery
    • Employment Services industry and practical experience with demonstration of the above mentioned key skills and personal attributes is considered highly important in the role.



    • No formal qualification is required however, industry/practical experience with demonstration of the above mentioned skills/attributes is essential.

    EEO Statement

    At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where Employee differences such as gender, age, culture, disability and religion are valued.

    MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.


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