Customer Service Officer - Smart Skilled and Hired

Job Locations AU-NSW-Blacktown
Posted Date 1 week ago(14/2/2018 6:38 PM)
Requisition ID
# of Openings
Job Function
Job Schedule
Permanent Full-Time

Project/Position Introduction

MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.


Position Overview


The Customer Service Officer is responsible for providing efficient administrative and customer service support contributing to the effective operation of the Smart Skilled and Hired Youth Employment Program.


Responsible for performing clerical and administrative duties in an office setting, incumbents will be required to perform diverse activities listed under Key Responsibilities during the course of their employment.


Key Responsibilities


  • Handle initial enquiries regarding Smart Skilled and Hired, confirm Participants eligibility, book CAT assessments
  • Meeting and greeting Participants and Clients
  • Assisting staff with key administration tasks including collection of claims evidence
  • Undertake financial tasks as directed and in accordance with Smart Skilled and Hired contracture requirements
  • Ensuring all KPI’s are met including targets, outcomes, claims and all service requirements as stipulated by MAX Solutions 
  • Conducting administrative activities consistent with relevant contractual and legislative requirements and MAX Solution philosophy and quality standards
  • Maintaining record systems, including Departmental database
  • Providing administrative support to Smart Skilled and Hired staff
  • Participating in professional development and training as required
  • Involvement and Participation in team meetings and functions as required
  • Greeting and assisting participants and clients in a professional manner as per MAX Solutions quality standards
  • Reception duties including professionally answering incoming calls
  • Other duties as directed
  • Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures
  • Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.



Personal Attributes


  • Team driven but able to work autonomously
  • Solid organisational skills with the ability to multi-task
  • Self-motivated with a desire to meet KPI's
  • Ability to motivate and genuinely engage with people at all levels
  • You will be a team player, with a demonstrated ability to show initiative, who will professionally and ethically represent the organisation
  • You must be a flexible, outcome focused individual possessing a can-do attitude
  • Successful conflict resolution skills.



Key Skills


  • Demonstrated customer service skills
  • Sound administrative and organisational skills
  • Strong communication, interpersonal and negotiation skills
  • Team player, with a demonstrated ability to show initiative, who will professionally and ethically represent the organisation
  • Flexible, outcome focused individual possessing a can-do attitude
  • Computer skills – Intermediate Word, Excel, Access, Internet & Email.


The Ideal Candidate will Possess the Following Additional Education and Experience

Required Experience


  • Previous industry experience working with youth is highly desirable
  • Proven experience with strategic thinking and solutions focused
  • Demonstrated experience building rapport with internal and external stakeholders



  • Completion of Certificate III in Business Administration (Office Administration) or equivalent
  • Must have current driving licence
  • Have current WWCC.

EEO Statement

At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where
Employee differences such as gender, age, culture, disability and religion are valued.

MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.


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