National Operations Manager (Foundations Studies)

3 weeks ago
Requisition ID
# of Openings
Job Function
Job Schedule
Permanent Full-Time

Project/Position Introduction

MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.


Position Overview


The purpose of the Operations Manager is to manage the operational delivery, effective delivery and meeting of Key Performance Indicators to achieve program success. You will require extensive knowledge on the key deliverables of the programme as well as well-developed people management skills. You will require influencing skills to guide the collaboration of organisations and the development of RTO Projects across multiple regions in which we operate. You will be required to ensure the program is effectively promoted to Employment Service providers, potential host organisations, the community and other stakeholders. This position will foster positive relationships with Community organisations, federally and state funded organisations and Government agencies, Employment Service Providers, the Department of Employment and the Department of Education.


Key Responsibilities


  • The development and management of staff in the selected regions via one on one engagement
  • Contract knowledge expert on the AMEP, SEE and PaTH contracts providing guidance
  • Provide direction, support and review of the development of key relationships within each region
  • Ensure programme efficiency’s and effectiveness by revising and managing KPI’s
  • Promote and foster the development of strong relationships that lead to quality group activities and individual placements that meet the program intent and meet the needs of local labour market, Employment Service providers, and Government
  • Promote collaboration with all stakeholders to effectively deliver the program objectives within their selected area
  • Promote collaboration within the RTO including compliance, resource development, trainer allocation and student administration
  • Direct link with the department in all selected regions
  • Liaising with National partners to develop opportunities across a number of locations working within contractual guidelines, quality systems, professional development and policies and procedures
  • Positively promote the success of the RTO projects
  • Run the ‘Heads Down’ initiative
  • Assist in the recruitment of staff members for the region
  • Ensure the smooth running of daily activities via coaching staff
  • National travel will be required
  • Other duties as directed
  • Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures
  • Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.

The Ideal Candidate will Possess the Following Additional Education and Experience

Personal Attributes


  • Results oriented individual
  • Self-directed and well organised
  • Effective and proactive in your approach
  • Confident in relationship development
  • Ability to successfully establish connection with potential host organisation.


Key Skills


  • Ability to quickly build effective and positive working relationships with staff and various stakeholders
  • Ability to empower highly effective and engaged team members
  • Advanced level of communication, interpersonal and negotiation skills
  • Highly capable in negotiating business solutions with external providers
  • Strong positive problem solving and conflict resolution skills
  • Possess positive communication, negotiating and influencing skills
  • Effective oral and verbal communication
  • Good level of business acumen and budgetary experience
  • Knowledge of risk management approaches, including the ability to undertake risk assessments on work for the dole activities.


Required Experience


  • Knowledge of relevant legislation including Anti-discrimination
  • Demonstrate experience with Equal Employment Opportunity
  • Previous experience with Occupational Health and Safety
  • Ability to adhere to Privacy and Freedom of Information is a must
  • Business development and account management
  • Previous experience with National RTO Standards and ASQA.




  • Business related qualifications are desired along with relevant experience in a similar role
  • Certificate IV in Training and Assessment or higher
  • Strong commercial acumen
  • Current drivers licence.

EEO Statement

At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where Employee differences such as gender, age, culture, disability and religion are valued.

MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.


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