MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.
The Service Desk Managers is to oversee the service desk staff and ensure that end users are receiving the appropriate assistance with high levels of customer service. This includes the responsibility of managing all procedures related to the identification, prioritisation, and resolution of all support requests and the monitoring, tracking, and coordination of service desk functions. The position requires strong managerial skills, and a deep commitment to end-user satisfaction and experience in driving process improvement.